In Store Pickup (NYC Only)
Returns & Refunds
To be eligible for a return, your item must be in the same condition that you received it.
ClosetDash Credit expire 60 days after issuance. ClosetDash Credits can be used to purchase anything tagged with the word "ClosetDash Credit". 1 ClosetDash Credit = $1. So say you have 30 ClosetDash Credits, that is the equivalent of having $30 to shop ClosetDash!
Condition of Items
Everything at ClosetDash is preowned but all items are cleaned to the best of our ability and thoroughly checked for any damage before being posted up at ClosetDash. If you've received an item that is in unusable condition, please send an email to info[at]closetdash.com with your order number within 7 days of receiving the item and we'll email you a prepaid shipping label to return the item for a full store credit.
We have a team of experts that check the quality, authenticity and suitability of each item before posting it up at ClosetDash. If you think you've received an item that is not authentic, send an email to info[at]closetdash.com with your order number within 7 days of receiving the item and we'll email you a prepaid shipping label to return the item for a full store credit.
Swapping Online (Domestic Only)What do you look for?
We are only looking for women's clothes and bags at this time. Items must be clean and free from rips, stains and odors. Pieces that are in good/excellent condition and mid-tier designer names and above (think Banana Republic through Gucci) get the most credits.
How many ClosetDash Credits can I get?
That all depends on the brand, condition, style and need of your item. In general, we tier brands as follows, though these prices can vary depending on the condition, style and need of your item:
- Forever21, H&M, Old Navy, etc: $1 to $5
- Gap, Zara, J. Crew, Urban Outfitter etc: $2 to $10
- Banana Republic, Club Monoco, Anthropologie, etc: $10 to $50
- Ralph Lauren, Calvin Klein, A/X, etc: $10 to $50
- Louis Vuitton, Gucci, Saks Fifth Ave, etc: $50 and above
Who handles shipping?
We will! When checking out just choose the shipping option "Sending in Swap Items." Once you checkout, we'll mail you your own Swap Kit which includes a prepaid mailer you can send you clothes back to us in!
I just sent my items. What happens next?
Once we receive the items (you will receive an email notification from UPS), we will evaluate the items and issue you ClosetDash Credit within 24 hours. You have 60 days from the day of issuance to use it on ClosetDash. After 60 days, your ClosetDash Credit will expire.
What can I use the ClosetDash Credits for?
Anything that is tagged as "ClosetDash Credits" or does not state "Not for swap". You will have 60 days to use the credits at ClosetDash at which point they will expire.
What if I don't agree with the amount of Credits I got?
We understand sometimes there will be disagreements on the credits given. If that is the case, email us at info[at]closetdash.com and we can definitely send your items back to you. We require you to pay for the return shipping which will be $5.
What if I don't have enough Credits to get the items I want?
No worries! Just pay the difference in cash at checkout. So for example if you have $50 in credit but that amazing blazer is $100, you would just need to pay $50 out of pocket (payments accepted via PayPal).
Questions? Email Us at info[at]closetdash.com