In Store Pickup (NYC Only)
Returns & Refunds
ClosetDash Credits expire 60 days after issuance. Remember to swap fast, as each garment in our store is unique and items sell quickly! ClosetDash Credits can be used to purchase anything tagged with the word "ClosetDash Credits." 1 ClosetDash Credit = $1. So say you have 30 ClosetDash Credits, that is the equivalent of having $30 to shop ClosetDash!
Condition of Items
Everything at ClosetDash is preloved, but all items are thoroughly cleaned and checked for damage before being sold. If you've received an item that is in unsuitable condition, please send an email to info[at]closetdash.com with your order number within 7 days of receiving the item and we'll email you a prepaid shipping label to return the item for ClosetDash Credits.
We have a team of swapping experts that check the quality, authenticity and suitability of each item available at ClosetDash. If you think you've received an item that is not authentic, send an email to info[at]closetdash.com with your order number within 7 days of receiving the item and we'll email you a prepaid shipping label to return the item for a full store credit.
Swapping Online (Domestic Only)
What do you look for?
We are only looking for women's clothes and bags at this time. Items must be clean and free from rips, stains and odors. Pieces that are in good/excellent condition and mid-tier designer names and above (think Banana Republic through Gucci) get the most credits.
How many ClosetDash Credits can I get?
That all depends on the brand, condition, style and need of your item. In general, we tier brands as follows, though these prices can vary depending on the condition, style and need of your item:
- Forever21, H&M, Old Navy, etc: 1 to 5 ClosetDash Credits (CDCs)
- Gap, Zara, J. Crew, Urban Outfitter etc: 2 to 10 CDCs
- Banana Republic, Club Monoco, Anthropologie, etc: 10 to 50 CDCs
- Ralph Lauren, Calvin Klein, A/X, etc: 10 to 50 CDCs
- Louis Vuitton, Gucci, Saks Fifth Ave, etc: 50 CDCs and above
Who handles shipping?
We do! When checking out just choose the shipping option "Sending in Swap Items." Once you checkout, we'll mail you a ClosetDash Swap Kit which includes a prepaid mailer to send your clothes to our Swapping HQ!
I just sent my items. What happens next?
Once we receive the items (you will receive an email notification from UPS), we will evaluate the items and issue you ClosetDash Credits within 48 hours. You have 60 days from the day of issuance to use them at ClosetDash.com. After 60 days, your ClosetDash Credits will expire.
I got my credits (yay!) but I received a message that some of my pieces could not be accepted. What next?
We here at ClosetDash abide by the the ClosetDash Golden Swap Rule: Swap onto others as you would want to swap for yourself! Which is why we adhere to a very high and strict standard when screening clothing for any rips, stains, wear and tear (you wouldn't want to receive something like that!). So from time to time pieces may not be accepted if they do not meet our swap standards.
In these situations, we offer you the option to donate your pieces to our non-profit partner Goodwill NYNJ (you can even get a tax receipt if you request it!) or we can return your pieces back to you for a fee of $5 (to cover postage). We will let you know in an email if we couldn't accept any pieces, which ones we couldn't accept and wait for you to let us know what you would like us to do with them.
What can I use the ClosetDash Credits for?
Anything on the site that is tagged as for "ClosetDash Credits" or does not state "Not for swap."
What if I don't agree with the amount of Credits I receive?
We understand that sometimes there will be disagreements on the amount of credits given. If that is the case, email us at info[at]closetdash.com and we can definitely send your items back to you. We require you to pay for the return shipping which will be $5.
What if I don't have enough Credits to get the items I want?
No worries! Just pay the difference via credit card at checkout. So for example, if you have 50 ClosetDash Credits, but that amazing blazer is $75, you would just need to pay the $25 difference (payments accepted via PayPal).
What is ClosetDash Concierge?
ClosetDash Concierge is an exclusive service we are providing for Manhattan residents who live below 120th St! For a flat rate of $20, ClosetDash will provide white-glove pick up service for your clothing pieces, sort and separate your clothes, donate appropriate pieces to one of our non-profit partners (Goodwill NYNJ or Bottomless Closet) and give you ClosetDash Credits to shop with for the pieces we can keep!
What do you pick up through ClosetDash Concierge?
We will pick up any clothing items, which includes clothes, shoes, and bags.
How much is it?
We charge a flat rate of $20 for a pick up. No matter how big, how small or how far (up to 120th st!)
How do I book an appointment?
You can book an appointment anytime here
How far in advance do I need to book my appointment?
Depending on availability, you will be able to book your appointment as soon as 48 hours in advance of your pick up!
How should I pack my items for pick up?
Please try and have all items packed into bags or boxes to make it a little easier for our Couriers to pick up your pieces. This will make it quicker and easier for everyone!
Can I leave my items with my doorman for pick up?
Of course! Just please make sure your doorman is aware ClosetDash will be coming by to pick up your pieces
What if I don't have a doorman, can I just leave my items in the hallway or in front of my door?
We don't recommend this option because if we can't get in to your building, we won't be able to pick up your pieces, and no one will be happy then! ClosetDash will not be held responsible for items gone missing if left in hallways so if you cannot be there in person for the pickup, please try and leave them with a neighbor or super.
How will I get a tax receipt for my donations?
Depending on the policies of the non-profit partner, where possible, ClosetDash will receive a tax receipt on behalf of you and will send you a scanned copy of the receipt to your email. If you would like the physical receipt mailed to you, please provide a self addressed stamped envelope at time of pickup for us to mail you the receipt.
What happens to the pieces you don't donate?
That's good news for you! We can give you ClosetDash Credits to use to shop ClosetDash.com! We get hundreds of new items a week so you'll have the option to replace your previous fashions with new ones!
What can I do with ClosetDash Credits?
You can use ClosetDash Credits to purchase most items you see on ClosetDash.com! Remember 1 ClosetDash Credit = $1
What if I have follow up questions?
Email us anytime at concierge[at]closetdash.com or call us at 646-845-9995
More Questions? Email Us at info[at]closetdash.com